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Frequently Asked Questions

Can't find what you're looking for? Reach out on our Contact page.

How do I know which products are right for my skin? +

Take our Skin Quiz on the homepage for a personalized routine, or write to us with your skin type and concerns — our team is happy to recommend a starting ritual.

Are Boteyy products cruelty-free? +

Yes. None of our products or ingredients are tested on animals at any stage of development.

How long will it take to see results? +

Most actives (Vitamin C, Niacinamide, Retinal) show visible change within 4–6 weeks of consistent use. Hydration-focused formulas like our Day Crème work from the first application.

Can I use multiple serums together? +

Yes, with the right layering order — lightest to heaviest. Avoid combining Vitamin C and Retinal in the same routine; we recommend Vitamin C in the AM and Retinal at PM.

What's your shipping timeline? +

Orders ship within 1–2 business days, arriving in 3–5 days via standard shipping. Full details are on our Shipping & Returns page.

Do you offer wholesale or bulk pricing? +

We do. Select "Wholesale / Bulk Inquiry" on our Contact form and our team will follow up with pricing tiers.